Incidents | Kyber Incidents reported on status page for Kyber https://status.askkyber.com/ https://d1lppblt9t2x15.cloudfront.net/logos/4e8efcb588b43d52c02f68aa2f3f4b5b.png Incidents | Kyber https://status.askkyber.com/ en Maintenance - Network Upgrades https://status.askkyber.com/incident/810461 Mon, 26 Jan 2026 14:00:08 -0000 https://status.askkyber.com/incident/810461#f481641b1165471e355f1e74363bc7b76d7b6b6acf95d54731d6241cfa535f0e Maintenance completed Maintenance - Network Upgrades https://status.askkyber.com/incident/810461 Mon, 26 Jan 2026 11:00:08 -0000 https://status.askkyber.com/incident/810461#c166a808011acc6ee597071d8b8bcd6bc357447482e389bfd95a2078f2197795 We will be performing maintenance on Monday, 1/26, to include some network upgrades for Kyber. Service-Provider Outage https://status.askkyber.com/incident/805859 Fri, 16 Jan 2026 17:50:00 -0000 https://status.askkyber.com/incident/805859#a0868476554ee1b4ee00110e0be0626ecfd3ea0224c4ea11918d0ff09581118b Fix has been identified and this should be resolved! Service-Provider Outage https://status.askkyber.com/incident/805859 Fri, 16 Jan 2026 17:10:00 -0000 https://status.askkyber.com/incident/805859#c33e59b61015562f62faf68071a4d42ae35c8542f17d0de585b7b452cb2ce100 We are currently investigating an outage with one of our Service Providers at this time. The ability to generate letters using an AI Template is currently affected. Static Templates should still be functional at this time. We will continue to update as investigations continue. Kyber Experiencing Unexpected Downtime https://status.askkyber.com/incident/800755 Thu, 08 Jan 2026 15:23:00 -0000 https://status.askkyber.com/incident/800755#4f6894f25f7401576008b678b9d13157ea63fc834056607b5e6e6b9f277bd4b9 We are currently aware of the current inability to access the application. We are working to remedy this issue and have Kyber back up and running as soon as possible! Kyber LetterGen Application recovered https://status.askkyber.com/ Thu, 08 Jan 2026 15:17:38 +0000 https://status.askkyber.com/#5a29affce419c8c13d21d6ec947eb4ab7871365a937573d0c4c2f3434ab50325 Kyber LetterGen Application recovered Kyber LetterGen Application went down https://status.askkyber.com/ Thu, 08 Jan 2026 15:14:34 +0000 https://status.askkyber.com/#5a29affce419c8c13d21d6ec947eb4ab7871365a937573d0c4c2f3434ab50325 Kyber LetterGen Application went down Application Error due to bad rollout https://status.askkyber.com/incident/790439 Thu, 18 Dec 2025 21:56:00 -0000 https://status.askkyber.com/incident/790439#3a0104a6939bc076e713058af3cf9b08e2558fed1d7b994a481325722f24544a Fix has completed rollout and we should be stable. Application Error due to bad rollout https://status.askkyber.com/incident/790439 Thu, 18 Dec 2025 21:37:00 -0000 https://status.askkyber.com/incident/790439#11bbc3e9597718072035e306fcd1c2ef511ab9bbf7fb2f3096d3e31e55cb5f19 We are aware of an issue with Kyber's Review Panel and are rolling out a fix as we speak. We have investigated the root cause of the issue, and should have a fix in within the next 15-30 minutes. Kyber Website recovered https://status.askkyber.com/ Fri, 05 Dec 2025 09:12:31 +0000 https://status.askkyber.com/#9ffc6d99b627524bfa4e41393c20ee30e741244de1cd65329e4947e10ad2e96f Kyber Website recovered Kyber Website went down https://status.askkyber.com/ Fri, 05 Dec 2025 09:09:13 +0000 https://status.askkyber.com/#9ffc6d99b627524bfa4e41393c20ee30e741244de1cd65329e4947e10ad2e96f Kyber Website went down Service-Provider Outage https://status.askkyber.com/incident/769187 Tue, 18 Nov 2025 14:25:00 -0000 https://status.askkyber.com/incident/769187#d2ce1a43ce8f817c245cdca10be3a8aa720a559057dfd8857313b8f3aaf81203 Update: CloudFlare has provided a fix for related application services, and is currently undergoing their own maintenance. All issues should be resolved at this time. -- CloudFlare, one of our upstream providers, is experiencing issues this morning. AI Letter Generation may be affected at this time. Other features may experience some degradation. We will be monitoring their progress in restoring service functionality and update when necessary. Error when Clicking Letter - Something Went Wrong https://status.askkyber.com/incident/748539 Tue, 21 Oct 2025 18:19:00 -0000 https://status.askkyber.com/incident/748539#56e56b5f61f2756fe0910b9a137c68cb753274f3c99570125c6c4f563f45892e We have resolved the previous issue regarding users and their ability to access letters within Kyber. Error when Clicking Letter - Something Went Wrong https://status.askkyber.com/incident/748539 Tue, 21 Oct 2025 17:50:00 -0000 https://status.askkyber.com/incident/748539#d7c5183de2d254409f1543157d46dfa89bfd0d04c5720b632f3b7add14dafcdc We are aware of an issue that is stopping our users from being able to access letters in Kyber. We are currently working on a fix to restore usage and remedy the issue at this time. Major Service Provider Outage https://status.askkyber.com/incident/747450 Mon, 20 Oct 2025 15:34:00 -0000 https://status.askkyber.com/incident/747450#1f29f99df16782435a95e94c47422d5feb9790b23083c695695ab8910e9ddda8 We are witnessing a large quantity of Service providers experiencing outages at this time. This may or may not be a direct result of the ongoing AWS (Amazon) Outage. Service-Provider Outage https://status.askkyber.com/incident/747401 Mon, 20 Oct 2025 14:58:00 -0000 https://status.askkyber.com/incident/747401#14dd8815d3d7406a43c455e4d70e5a7e54fa40296131bd961c64ece8f6a28546 Our Main Database Provider, Supabase, is currently experiencing an unscheduled outage. This may slow down the application for some users. Service-Provider Issue https://status.askkyber.com/incident/745447 Fri, 17 Oct 2025 13:57:00 -0000 https://status.askkyber.com/incident/745447#085dd426d6f63f99bfc6b8f13f55a02e5e48b50afda54288aed7c903314d64d2 We have applied a fix and resolved the ongoing Log-In issues that some users were experiencing. Service-Provider Outage https://status.askkyber.com/incident/739401 Tue, 07 Oct 2025 17:22:00 -0000 https://status.askkyber.com/incident/739401#fd3a66b0faf3d965b0e7d680b16ecf03adc4734322e5d73740701f77f841a5b6 One of our service providers is currently experiencing elevated packet loss between a number of regions. Users may see degraded network performance when connecting to or from their machines. They are working with their networking providers to restore normal operation. We are seeing an improvement in packet loss in most regions, though users may see intermittent loss at this time. BOM (Mumbai), CDG (Paris), NRT (Tokyo), SIN (Singapore) are still seeing higher rates of packet loss. Users may see degraded networking performance connecting to or from machines in those regions. Database Upgrade https://status.askkyber.com/incident/725318 Tue, 16 Sep 2025 15:50:00 -0000 https://status.askkyber.com/incident/725318#2d8e02a480e0e5e0a1745e78e6a3b4a11208d07188c45aba8d25660da8e6d198 We have currently undergone a Database Upgrade. Email Notifications Fixed https://status.askkyber.com/incident/719076 Fri, 05 Sep 2025 16:00:00 -0000 https://status.askkyber.com/incident/719076#39a863ab21bac4d1ec3d8dee5b6ab2a3569726496a6f8212518ce79a667c2afb Upstream provider has issued a fix, service is restored and fully operational Email notifications unavailable https://status.askkyber.com/incident/719011 Fri, 05 Sep 2025 16:00:00 -0000 https://status.askkyber.com/incident/719011#77bd7229fce56368aeb3d108229885290a65eb626603d1e291619f63f50b616e Fix by upstream provider is in place, service has been restored and email notifications are back in service. Email notifications unavailable https://status.askkyber.com/incident/719011 Fri, 05 Sep 2025 13:55:00 -0000 https://status.askkyber.com/incident/719011#1d3b2d18a2abad6a926d19af8070e0b35afdb8d66014f4b69e187541ddfd6599 Upstream provider is having issues, root cause identified, working on a fix. iFrame feature support modifying default status https://status.askkyber.com/incident/553990 Tue, 29 Apr 2025 20:58:00 -0000 https://status.askkyber.com/incident/553990#c39f1e1c249b76d968ac6258aaf17d14dad6f799f5caef43cf2544c454ca7731 No reason for concern or downtime, just a slight change in default behavior for monitoring!