Previous incidents

We have resolved the previous issue regarding users and their ability to access letters within Kyber.

We are witnessing a large quantity of Service providers experiencing outages at this time. This may or may not be a direct result of the ongoing AWS (Amazon) Outage.

Our Main Database Provider, Supabase, is currently experiencing an unscheduled outage. This may slow down the application for some users.

We have applied a fix and resolved the ongoing Log-In issues that some users were experiencing.

One of our service providers is currently experiencing elevated packet loss between a number of regions. Users may see degraded network performance when connecting to or from their machines.

They are working with their networking providers to restore normal operation. We are seeing an improvement in packet loss in most regions, though users may see intermittent loss at this time. BOM (Mumbai), CDG (Paris), NRT (Tokyo), SIN (Singapore) are still seeing higher rates of packet loss. Users may s...

We have currently undergone a Database Upgrade.

Upstream provider has issued a fix, service is restored and fully operational

Fix by upstream provider is in place, service has been restored and email notifications are back in service.